Automatically Print Incoming Orders

GonnaOrder allows you to automatically print incoming orders with the help of desktop and iOS applications on your PC or mobile device. With automatic printing, every incoming order will be sent to the printer(s) you have selected. You can then decide if you will keep using the GonnaOrder order dashboard to view incoming orders in parallel to print them automatically. Here are the supported platforms:

• Windows – Supported
  64-bit and 32-bit versions of Windows 10, Windows 8.x, and Windows 7.
• macOS – Supported
• Linux – Supported
• iOS – Supported via the GoAdmin mobile app**
• Android – Supported via the GoAdmin mobile app**

** Restrictions may apply depending on the mobile platform and device

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On This Page

• Supported Printers for Desktop Printing
• Download & Install Autoprint App on Desktop
• Enable Automatic Printing On Desktop For Stores Without Stations
• Enable Automatic Printing On Desktop For Stores With Stations
• Change Autoprint Preferences
• Running Autoprint App on Startup
• Download & Install Autoprint app on Mobile Devices
• Enable Auto Printing on GoAdmin App

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Supported Printers for Desktop Printing

The Autoprint application works best with thermal receipt printers with a paper roll of size 80mm. These are the printers that give optimal results. You can still try to use other printers with different paper sizes as may be best for your store.
You can optionally use a printer that supports Wi-Fi. This way, you don’t need to have your printer connected to your PC. However, Wi-Fi thermal printers are usually twice as expensive as non-wireless printers.
Epson and Star are some of the most popular types of printers on the market.
Besides this requirement, there is no other limitation on what kind of printers to use.

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Download & Install Autoprint App on Desktop

If you already have a desktop device for your business, you can download and install the Autoprint application for your desktop. This will allow you to send all new orders to the printer without pressing a button on the keyboard.

The first thing you need to do is download the latest version of the application via the appropriate link from the options below. You can also request help from your GonnaOrder partner or contact the GonnaOrder support team if you have any trouble running the application.

If you have installed an older version and want to install the latest version, please delete the directory of the previous installation and do the installation again, following the instructions below.

Latest Version: 2.4.0

Download Autoprint App latest version for Windows

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Installing the Autoprint Application on Windows Desktop

1. Download the latest version of the application from the table above.
2. Navigate to your Downloads folder and double click on the GonnaOrder Autoprint App. Allow the installation if Windows alerts you that the file is from an unknown publisher and proceed.
3. Autoprint will prompt you to Select a language that will be used during the installation process. Choose an appropriate language and click OK. This is not the language that will be used for your store.




4. Read and accept the license agreement and click Next to go to the next step.




5. Select the start menu folder to which the application will be added. You can leave the default value suggested by the app and proceed.




6. The application may create a desktop shortcut with your permission. This allows you to run the application by double-clicking the icon on your desktop.




7. The options you have selected for the start menu folder and additional tasks will be presented to you for confirmation before starting the installation. At this step, you can choose to go back to update your start menu folder or change the shortcut creation choice. Click on the Install button if all the options are okay and the installation will begin.




8. The installation process only takes a moment and you can click on the Finish button to exit when it is done. You will need your GonnaOrder account email and password to log in and use the Autoprint application.

The application creates desktop and menu shortcuts which you can use to launch it after closing. You may also find and launch it by clicking the search icon on the Windows taskbar and entering the name Autoprint.

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Installing the Autoprint application on macOS desktop

The latest version of the Autoprint app for macOS is a zipped file containing the application files. Follow the following steps to run the application.

1. Download the latest version from the appropriate link in the previous section
2. Navigate to your Downloads area and extract the contents of the downloaded file to a folder of choice




3. Open the folder to which you have saved the extracted files and copy the autoprint.app file




4. Go to your applications folder and paste the app file




5. Click on the Autoprint app to launch

After the installation, you may launch the Autoprint app through either of the following ways:

• Open the Apple menu and find Autoprint under recent items
• Launch the app from the applications folder
• Search for Autoprint using spotlight

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Installing the Autoprint Application on Linux (Debian/Ubuntu)

Follow the steps below to install and run the Autoprint app on your Linux Debian/Ubuntu desktop:

1. Download the latest version of the application from the Linux Debian link in the previous section
2. Open or run the DEB file and follow the prompts to finish

After the initial installation, you can launch the Autoprint app from the Applications menu.

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Installing the Autoprint Application on Red Hat Enterprise Linux-based Distros

The latest version of the Autoprint application for Red Hat Enterprise Linux-based distros is available as an RPM file. This file can be installed on Linux distros that use the RPM package manager including but not limited to Red Hat Linux, Fedora, CentOS, Oracle Linux, and ClearOS.

Follow the following step to install the app.

1. Login as root or type su in your terminal to switch to the root user account.
2. Download the Autoprint app from the downloads table.
3. Navigate to the downloads location on your computer and type the installation command below:
   rpm -i GonnaOrder-AutoPrint-App-Linux-1.3.1.0.rpm
   

   You will also be able to use the rpm package manager to update a previous installation of the Autoprint app. To update, you must run the rpm command with the -U flag and a file name as below.

   rpm -U <New app version file name>

Read more on how to install or upgrade RPM packages from the Red Hat customer portal.

After the initial installation, you will need to navigate to the folder containing the Autoprint application file every time you need to print orders or change settings. Therefore, we recommend you move the folder to your desktop so it is more accessible.

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Enable Automatic Printing on Desktop For Stores Without Stations

To enable automatic printing for your store you would need to do the following steps:

1. To get started with the Autoprint app, open it and log in using your email and password. These are the same credentials you use for logging into the GonnaOrder administrator dashboard to manage your store(s). Please note that the Autoprint app does not currently support social login. If you typically use Facebook, Google, or Apple ID login, you will need to create a password for your account.
   For more information on how to create a password, refer to the Create, Update or Reset your Account Password article.




Important Notes

• When you tick the Remember me checkbox, the Autoprint app will automatically log you in the next time you open it.
• The Remember me and Launch at Startup options are checked by default. If you don’t want to the app to automatically login with your details or launch at startup, you can uncheck the boxes.
2. After you have successfully logged in, you will see the list of stores to which you have access. This will be the same list that you see in your GonnaOrder administrator dashboard. Next, you will need to select the store for which you want to enable automatic order printing.




3. A list of printers that are connected to your desktop computer will appear on the screen. Select the printer(s) to which you would like to automatically send new orders.




4. Done! You have enabled now automatic printing for your store. To disable automatic printing, you can log out or close the application.

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Enable Automatic Printing On Desktop For Stores With Stations

GonnaOrder allows you to create stations for your store. You can have several stations, such as bar and kitchen, and have different elements of the order being visible to individual stations.
For more information on how to create individual stations, refer to the Manage Stations article.

The latest version of the Autoprint app supports automatic order printing for stores with stations. It allows you to assign a station to each printer. This means that only items assigned to categories on these stations will be printed by the individual printers. Here are steps to follow to automatically print incoming orders for stores with stations:

1. Login to your account using your GonnaOrder credentials.
2. From the list of the stores you have access to, select the store with stations that you want to enable automatic order printing.




3. Select the printer that you want to send new orders for printing, from the printer list that appears. When you enable the printer, you will get a drop-down list of stations associated with that store.




4. Once you choose a station, you will have configured the printer to automatically print incoming orders. However, the printer will only print items related to the selected station, not the whole order.
5. You can also enable several printers to automatically print order items associated with different or same stations.
   

   
   

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Change Autoprint Preferences

Define the Number of Print Copies

One feature of the application is that you can define the number of copies you want to print. For example, you may want a copy of the print for the kitchen and a copy for the delivery staff. To define this, click on the printer icon at the bottom right of the page and specify the number of copies on the top of the screen.

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Switch Between Image and PDF File Types for Printing

The Autoprint application allows you to choose the file type to be used for printing. We support image and PDF printing which you can change using the file icon. If you are experiencing issues with PDF or image printing refer to the Print & Download an Order article.

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Mute Notification Sound

By default, there is a notification sound when a new order arrives and the application sends the order to the printer. In case you would like to turn off this sound, you can do this easily on the bottom left of the screen by clicking on the sound icon.

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Validate the Connection Is Active

When the application is connected to your store, a green message appears on the bottom left of the screen, indicating that you have an Active Connection. This indicator may turn red if there is an error, indicating Connection is Lost. If the latter happens, log out from the application, close it, and then restart and log in again. Alternatively, you can use the Refresh button on the bottom right section of the application.

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Refresh the Application

The Autoprint application can be refreshed by clicking on the Refresh button. This applies to cases where the connection is arbitrarily lost, and when you have made changes to your store. For example, you would need to refresh the application if you renamed your store or changed your GonnaOrder URL.

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Logout and Remember Previous Settings

You may log out from the application and log back in with the same or different account. When you log out and log in again with the same account, the application will remember the printer settings used in the previous session. This way, you do not need to enable printing or set the number of printed copies again.

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Running Autoprint App on Startup

The Autoprint app can now run on startup. The application will automatically open every time you start your computer. This eliminates the chances that you would forget to open autoprint and hence miss out on order printing and notifications.

You can enable this feature by selecting the Launch at startup checkbox on the app’s login screen.

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Download & Install Autoprint App on Mobile Devices

GonnaOrder has a dedicated store administration application dubbed GoAdmin App. You can use the app to receive order notifications and automatically print new orders.

To start printing all new orders automatically, you need first to install the app on your iOS or Android phone or tablet. Go to the Apple App Store or Google Playstore and search for GoAdmin. Alternatively, click on the download button for your platform below to proceed.

The application is free to use and connects to your GonnaOrder account using your email and password or a social account you have connected to GonnaOrder.

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Enable Auto Printing on GoAdmin App

Order auto printing happens the same way on the GoAdmin app as it does on the desktop Autoprint App. After installing the GoAdmin app, log in with your account and navigate to Orders.
Mark the checkbox labeled Automatically print incoming orders.