FAQ – Frequently Asked Questions

To use GonnaOrder's QR code online ordering platform, you are required to pay a fixed annual or monthly subscription fee. GonnaOrder does not charge any commission per order

GonnaOrder does not charge any commission fee per order. However, if you enable digital payments for your customer orders, there will be payment transaction fees per order. These fees are determined by the policies of each payment provider and vary depending on the selected payment method.

No, GonnaOrder makes no money from the digital payment of your customers. The costs incurred from digital payments only apply to commissions paid to payment providers, not GonnaOrder.

Yes, please contact us and we will get back to you as soon as possible to give you a quote.

With GonnaOrder, there is no need to invest in specialized equipment. A tablet or PC along with an internet connection can be used for accessing your order management dashboard and run your business.

As long as there is an internet connection, your customers can use any smartphone, PC, or tablet to access your GonnaOrder digital menu.

Anyone could do it. You can find a video tutorial to guide you here.

As many as you want! There is no limit on the number of items you can upload.

You can have as many different languages as you wish. Since you have the wanted translations, you are just 1 click away. You can simply upload all the translations via excel.

That's easy! You can either upload each product manually online or gather all the menu info in an excel file and upload everything in bulk with a single upload.

Sure thing! Since you share the menu with us, we can prepare your GonnaOrdeer QR menu for you for a tiny fee.

You can share with us whatever material is the most convenient for you;photo
- photo of printed menu
- pdf copy of the menu
- excel with your menu items
- link from a third-party online platform with your menu (e.g., deliveroo)

There is an annual or monthly subscription fee for using GonnaOrder.

No, GonnaOrder does not charge commission per order. However, if you enable digital payments for your customer orders, there will be payment transaction fees involved.

Yes, you can easily update your menu and apply discounts in real time with just a few clicks, without needing to pay someone to do it for you.

Customers can pay with a variety of payment methods offered by the payment providers depending on the country of the stores, besides credit or debit card, mobile wallets as Google Pay and Apple Pay

A: GonnaOrder users pay a fixed monthly/annual subscription fee. See our pricing page for more details.

A: An internet connection, a tablet PC, or an ordinary phone. No specialized equipment is needed.

A: You can have unlimited QR codes or your restaurant as per your business needs.

You only need to pay an annual subscription fee of € 239.88 depending on your country excl. VAT. GonnaOrder does not charge for any set up fees or commissions per order.

No, GonnaOrder does not charge any commission per order. if you enable digital payments for your customer orders, there will be some payment transaction fees involved. These fees are due to the payment provider and depend on the payment method that is selected. Stripe and PayPal (available soon) are the payment provided supported. See the commission fees of Stripe and the commission fees of PayPal that are applicable if you enable payments.

With GonnaOrder, there is no need to invest in specialized equipment. A tablet or PC along with an internet connection can be used for accessing your store’s Management Centre and run your business.

Your customers can access your menu either by scanning a QR code or by directly visiting your dedicated website provided to you by GonnaOrder.

Any smartphone, PC, or tablet along with an internet connection can be used by your customers to access your GonnaOrder digital menu.

Currently, GonnaOrder supports 100+ languages from all over the world. You can find the full list of supported languages here.

Based on your requirements, GonnaOrder will generate up to two types of QR codes: 1) multiple table-precise QR codes and 2) a generic QR code. Both types of QR codes are used from your customers to view the menu and order.

When a table-precise QR code is scanned, the system knows automatically the exact location of the order. This can be a specific table of a café/restaurant or a table of a hotel room. A generic QR code is unique and is mostly used by businesses offering self-service, takeaway, and home delivery services. Among others, it can be used for displaying your live menu and offers through your social media or for attracting passing by customers.

Absolutely! It is not required to enable ordering when setting up your store.

Of course! It’s up to you to decide based on your requirements, GonnaOrder allows you to 1) accept only cash payments, 2) accept only online payments, and 3) let your customers decide how they want to pay! Cool, right?