GonnaOrder allows you to set the preferred order fulfilment method depending on your business model. You can set your order fulfilment method as the typical deliver model, where customers place orders in your store and you fulfill them accordingly, as table, pickup, or delivery orders. On the other hand, if your business offers services that involve collecting items from the customer, servicing them, and returning them to the customer, you can consider the pickup and return order fulfilment option. This ensures you set up your GonnaOrder store to align with your business model.
On This Page
- Set « Deliver » as the Preferred Order Fulfilment Approach
- Set « Pickup and Return » as the Preferred Order Fulfilment Option
Set « Deliver » as the Preferred Order Fulfilment Approach
Deliver is the standard order fulfilment option for most stores. It allows your customers to add items to cart, choose how and when they want to receive their order on the checkout page. In this case, the main role of your store is to deliver the ordered items to the customer.
To set this option as your preferred order fulfillment approach, go to Settings > Order Capture. Find Order Fulfilment Method and select Deliver.
On the checkout page, your customers can select how and when they would like to receive their orders.
Set « Pickup and Return » as the Preferred Order Fulfilment Option
The pickup and return order fulfilment method allows you to set your store in a way that you can collect items from the customer, service them, and return them to the customer. This option comes in handy for stores that offer services like repair and dry cleaning, where they can pick up the items from the customer and return them when they’re « fixed ».
To set pickup and return as the preferred order fulfilment mode, go to Settings > Order Capture. Find Order Fulfilment Method and select Pickup and return.
With this setting, your customers are able to select where they want you to collect the items and when you should collect them.
Each delivery mode is matched with a collection option where your store can collect customer items. Here’s how each delivery mode is reflected in the customer interface:
Table ordering: Presented as Collect items from my table. In this case, the customer is seated at a table in the store, where waitstaff can collect the items.
Pickup: Presented as I will drop off the items myself. It implies that the customer will drop the items to the service point.
Delivery: Presented as Collect items from my address. This option implies that the store is responsible for collecting the items from the customer’s address. Therefore, the customer must provide their address information for the store to arrange the item collection process.
When you have only enabled one delivery mode, the customer will only be able to use the supported mode for item collection. For example, if you have selected table ordering as the only supported delivery mode for your store, you can collect customer items from the tables. See more about selecting delivery options.
Notes
- Deliver is the default order fulfilment method. Therefore, new stores have this as their standard order fulfilment mode.
- An additional collection fee may apply for customers who choose the Collect items from my address option.