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Top 10 Hospitality Features to Boost Your Online Ordering Experience in 2025
In the increasingly competitive hospitality sector, every order counts, and having the right tools and features is a game-changer. As we step into 2025, the world of digital ordering in hospitality will continue to evolve rapidly. This calls for businesses to embrace innovative ordering solutions to stay ahead of the pack. And that’s where GonnaOrder comes in.
Over the past few years, GonnaOrder has been at the forefront of revolutionizing the online ordering experience in the hospitality sector. The company has constantly introduced transformative solutions to help hospitality businesses navigate the growing challenges in digital ordering. In this article, we guide you through the top 10 GonnaOrder features to help redefine their online ordering experience, driving success in 2025.
Adapting to the rapidly evolving digital world poses a significant challenge for hospitality businesses. Even worse, changing consumer trends have made it more challenging for business owners to address their customers’ digital ordering needs. And that’s why many businesses are opting to partner with experts like GonnaOrder to help them navigate the increasingly complex online ordering needs.
Instead of building their own ordering platforms from scratch, businesses register on an already established platform and customize it according to their brand identity. This way, they can focus more on what they do best—delivering top-notch services. On the other hand, GonnaOrder handles the technical aspects of updating and managing the system at an affordable subscription fee. As a result, it creates a win-win situation for businesses, as they do not need to worry about the complexities of managing the website.
Partnering with GonnaOrder enables you to unlock your full potential in the digital ordering space. Equipped with numerous features, this platform offers everything you need to push your hospitality business to the next level. Here are some key GonnaOrder features that will boost your online ordering experience and attract more customers to your business.
One of the biggest challenges facing hospitality businesses such as fast-food joints is managing their customers, especially during busy hours. Staff often struggles to take orders and fulfill them on time. And that’s where GonnaOrder’s self-ordering kiosk comes in handy!
With the self-ordering kiosk solution, customers can walk into your restaurant, place an order, and pay from the kiosk. This gives them more freedom to customize their orders without involving the waitstaff. Orders are sent directly to the kitchen, improving order accuracy. On the other hand, the staff focuses on fulfilling the order rather than taking the orders, reducing wait times. As a result, this feature enhances the overall dining experience and boosts operational efficiency.
Learn more about the self-ordering kiosk
Running a successful hospitality business requires you to maximize operational efficiency and serve customers conveniently. However, achieving this level of effectiveness is no easy feat, especially since it may be challenging to predict the customer flow. A reservation system can help you achieve better customer service and maximize table turnover.
A reservation system can help you keep everything organized, making it easier to manage resources as well as schedules. For example, GonnaOrder’s reservation system allows customers to book tables online. Staff can then view and efficiently manage the reservations, ensuring optimal table utilization. By allowing customers to book tables online, customers are guaranteed a spot when they show up at your restaurant, reducing wait times. This results in more satisfied customers and encourages repeat business.
Learn more about our reservation system
There has been a significant shift in the way customers place their orders. Customers are going digital, and it’s up to hospitality businesses to figure out a way to incorporate innovative solutions to address the changing customer preferences. QR ordering is one of the solutions that can help businesses streamline their operations.
GonnaOrder offers an easily scannable QR code solution that can be placed on a table. Customers simply scan the QR code to access the menu and place the order. If you have integrated with an online payment provider, the customer can proceed with the payment. This solution unlocks a new era of convenience and efficiency in operations, which are crucial to the success of businesses in 2025 and beyond.
Gone are the days when you had to invest in sophisticated systems for business management. In the increasingly digital era, mobile apps have become more popular than ever, with average users spending about four and a half hours on mobile screens. These apps’ capabilities have evolved from simple to advanced apps with the ability to manage your business right from the palm of your hand. So, why not tap into this mobile world, which not only simplifies business management but also opens up endless opportunities?
GonnaOrder is at the forefront of making business management easier with the GoAdmin mobile app. This app is fully featured and allows you to fully manage your hospitality business from the comfort of your smartphone. From order management and automatic printing to real-time notifications, your staff can manage the business operations on the go. This upgrade to mobile-powered management marks a new era of convenience and efficiency in business operations.
Learn more about the GoAdmin app
When you think of a digital ordering system, you need one that supports multiple integrations. This way, you can rest assured that customers have a convenient and quick way of paying for their orders. Also, it enhances efficiency in service delivery as staff can handle orders effectively. Therefore, a highly versatile online ordering system is crucial to the success of hospitality businesses in 2025 and beyond. And that’s where GonnaOrder stands out.
GonnaOrder has become an increasingly versatile digital ordering platform, supporting more integrations than ever. With increased compatibility with popular POS systems, payment providers, and delivery services across Europe and beyond, GonnaOrder simplifies operations. It ensures restaurants can integrate seamlessly with local third-party service providers, delivering a better and more satisfactory ordering experience to their customers.
Discover the supported integrations
Catalog management in online ordering involves organizing, categorizing, and maintaining product information across digital channels. While it may sound like a simple concept, it’s easier said than done. If done poorly, catalog management can turn into a disaster in most businesses. For instance, a customer may order an out-of-stock menu item. This may result in poor customer experience as staff will have to explain that the item is no longer available. Also, the customer may not place an order in the future to avoid disappointment, leading to missed revenue opportunities. This can significantly ruin your business reputation. So, how does GonnaOrder help?
Well, GonnaOrder offers an integrated catalog management system, which allows you to update the catalog with a few clicks. You can set stock check and stock level for each item and option. When the stock level reaches zero, the item is automatically marked as out-of-stock. Also, you can quickly update the catalog via Excel, simplifying the entire process.
Learn more about GonnaOrder catalog
In the increasingly competitive hospitality sector, delivering exceptional customer experiences is no longer a bonus but a must-have. However, achieving this has become more challenging due to the ever-evolving consumer preferences. Therefore, businesses need an online ordering system that helps them deliver better services over time. And that’s where a customer 360 dashboard comes in handy.
GonnaOrder provides a customer 360 dashboard that allows you to gain access to valuable data about individual customers. Whether it’s a summary of the items they have ordered most or reservation stats, this dashboard allows you to track customers’ interactions with your business. Also, you can view their personal information (e.g., name & email), which you can use for marketing campaigns. This 360-degree view of each customer enables you to tailor their experience based on their preferences. The outcome? More satisfied customers.
Explore the customer 360 dashboard
Understanding your store’s performance is vital in making critical business decisions. It helps you identify key trends and hidden patterns that can help you revise your business strategy to optimize performance. As we step into 2025 and beyond, businesses must prioritize integrating an analytics dashboard to help them stay competitive. And that’s where GonnaOrder comes in handy.
GonnaOrder provides an integrated analytics dashboard to help businesses track their stores’ statistics. Whether it’s the number of orders placed, menu viewings, order value, order item stats, or even reservation stats, GonnaOrder provides a consolidated view of entire store performance. These statistics provide crucial insights to help business owners make better decisions to improve their performance.
For example, a business owner can visualize the most sold order items, and the number of orders placed over time. These insights can help them make informed decisions regarding their inventory as well as devise ways to improve sales. Combining these insights with the ability to collect customer data, store owners can tailor marketing campaigns to optimize their reach and boost conversion rate. Therefore, GonnaOrder can help you stay dynamic and competitive through data-driven decision-making, which is crucial in taking your business to the next level.
The hospitality industry is becoming more competitive than ever. This has made it more challenging to win new customers and retain the existing ones. With many options to choose from, you need to provide customers with something special to keep them coming back. And that’s where loyalty programs come in to help businesses build a loyal customer base. But how does GonnaOrder help you achieve such a feat?
GonnaOrder provides an advanced online ordering system with an integrated loyalty program. This loyalty setting offers multiple options to encourage customers to shop from your store. First, you can set up a welcome discount or discount on the first login to attract new customers to order from your store. Secondly, you can activate a loyalty scheme that allows customers to collect loyalty points on every purchase. When a customer reaches the target points, the points are redeemed as a discount on the next order. This gives your customers a reason to keep coming back.
Learn more about the loyalty program
GonnaOrder isn’t just a platform for restaurants – it’s a versatile solution for entrepreneurs looking to establish their brands. With these white labeling services, businesses can customize the platform with their branding. This creates a seamless and professional identity.
You can customize a wide range of features, including the name, brand logo, primary and secondary colors, browser favicon, QR logo, and commercial website URLs, to mention a few. Also, there are some premium settings that you can configure to enhance the brand identity. These settings include own domain for both admin and customer UI and emails. With so many customization options, GonnaOrder lets you paint a picture of your brand identity across all customer and admin-facing interfaces.
Staying competitive in 2025 and beyond requires businesses to embrace innovative solutions in online ordering. Fortunately, GonnaOrder is there for you. You can tap into the power of GonnaOrder’s cutting-edge features to redefine your online ordering experience. From an advanced QR ordering system and catalog management features to loyalty programs and integration capabilities, GonnaOrder has tools to empower your business to thrive in the digital era. So why wait? Register today and start elevating your online ordering experience game in 2025.
Give your customers an easy and fast way to order and pay from everywhere. Increase your revenue and make your restaurant operations efficient.