As a storeowner, GonnaOrder allows you to make table reservations on behalf of the customers. This ensures that the customer will find the table available when they arrive at your restaurant, hotel, bar, or café. By reserving a table for a specific date and time, customers are guaranteed of their spot, which eliminates the disappointment of having to wait to get a free table. The outcome? A more satisfying customer experience and faster table turnover.

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On This Page

• Configure Table Reservations Capacity and Priority
• Create a Reservation
• View Table Reservations
• Change Reservation Details
• Update Reservation Status
• Delete a Reservation

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Configure Table Reservations Capacity and Priority

Each store has a unique table capacity. For instance, in one store, the maximum capacity of each table is 5 while another store may have a maximum table capacity of 8. Also, one store may have tables with different capacities.

GonnaOrder’s reservation system allows you to set the minimum and maximum reservation capacity of each table. Also, you can set the reservation priority of each table. This ensures that all customers are accommodated accordingly, since you cannot reserve a table for more people than its maximum capacity.

To set the maximum and minimum table reservation capacity and priority, go to Tables on the left menu of your store’s dashboard. Click the table you want to set the minimum and maximum reservation capacity. If you haven’t created tables, click the add table button. Visit the tables help page to learn more about creating and managing tables.

When done, scroll down and click Save and voila, your table(s) are ready for reservation.

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Create a Reservation

With table reservations maximum and minimum capacity set for each table, it’s time to create reservations for your customers. To create a reservation, go to Reservations on left menu of your store’s dashboard and click Create Reservation.

Here, you input the following table reservation details:

• Date: This is the date for the table reservation. You can set a same-day or future date reservation depending on the customers’ requirements.
• People: Here, you set the number of customers who are reserving the table at that particular data and time. Note that the number of people should not exceed the maximum reservation capacity or go below the minimum reservation capacity.
• Time: This is time within which the customer will be assigned to the reserved table. For instance, if a customer wants to reserve the table between 8:00am and 8:50am, you will choose the Start Time as 8:00am and End Time as 8:50 am. Note that you can only reserve a table within the time that it has not been reserved.
• Table Number: This is where you choose the table number you want to reserve. Here, you will find a drop-drown list of all tables you have created in the Tables section.
• Name: You can include the customer’s name when making the reservation. This enables you to easily identify the customer.
• Phone: Here, you input the customer’s phone number. This number will appear when you view the reservation and can be valuable should you want to contact the customer.
• Email: Input the customer’s email on the email field. Like phone number, you can use the email to follow up on the customer’s experience with your reservation system.
• Notes: Here, you can add a note or comment on the reservation. However, this is an optional choice.
• Status: This is where you choose the status of the reservation. The reservation status can be Requested, Accepted, Rejected, Assigned, or Completed. Note that you can update reservations from one status to another. Go to this section to learn more about updating reservation statuses.

Once you confirm the reservation details, click Submit.

If the selected reservation time for a particular table overlaps with that of another reservation, you will not be able to submit the reservation. Instead, you will get a notification informing you that the table is already reserved within that period.

Also, if you choose fewer or more people than the table’s minimum or maximum reservation capacity, you will not be able to submit the reservation. Instead, you will get a notification, informing you that the table’s capacity cannot handle the chosen number of people.

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View Table Reservations

GonnaOrder allows you to view the reservations you created in the previous section. You can view the reservations on the timeline. Go to Reservations and click the Timeline tab.

You can also view the individual reservation details by clicking the specific reservation on the timeline. For instance, let’s say you click the reservation with the name John Doe. In that case, you can see all details about the selected reservation.

View a List of Table Reservations

GonnaOrder allows you to view table reservations as a list depending on their specific statuses. A reservation may fall under one of the following statuses:

• Open: These are the requested reservations that are yet to be to be acted upon.
• Confirmed: The table reservations that fall under this category are the ones that have been accepted.
• Rejected: Here, you will find a list of reservations that, for one reason or another, have been rejected.
• Assigned: Once the customer honours a reservation, you can assign the reservation to them. Here, you will find a list of all assigned table reservations.
• Completed: This is where you can view all the completed reservations, which means the customer(s) honoured the reservation.

To view the reservations as a list, go to Reservations on the left menu and click the status of the reservations you want to view. For instance, if you click Open you will see a list of all the requested reservations that are yet to be accepted, rejected, assigned, or completed.

Similarly, if you click the other statuses (Confirmed, Rejected, Assigned, and Completed), you will be able to see the respective list of reservations.

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Change Reservation Details

You may want to change the reservation details due to various reasons, such as customer’s request to change reservation time or number of people. GonnaOrder’s reservation system allows you to change the reservation details in a few clicks.

To edit the table reservation details, go to Reservations and click the reservation you want to change its details from the timeline or respective reservation statuses. Afterwards, click Change Details and set the new reservation details on the pop-up that appears.

Let’s say you want to change the number of people, reservation time, and status of the reservation with the name John Doe. Simply click the reservation and tap the Change Details button.

Update the affected fields from the pop-up that appears.

Finally, click Submit and the new reservation information will reflect immediately when you view the reservation.

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Update Reservation Status

As highlighted in the previous section, a table reservation can have one of the five statuses, that is, Open, Confirmed, Rejected, Assigned, or Completed. GonnaOrder allows you to update a reservation from one status to another with a click of a button.

For instance, a reservation with the name Jack’s Business Lunch, is currently under the Open status. Let’s say you want to update its status to confirmed, rejected, assigned, or completed.

In that case, you can click it and select the appropriate action to update its status. For example, you can click Accept to move the reservation to Confirmed.

In doing so, you can now view the reservation on the list of Confirmed table reservations.

Similarly, if you click Assign, the reservation will move to the list of Assigned reservations.

The same will apply if you click Completed or Rejected. In that case, the reservation will go to the respective statuses.

Alternatively, you can update the status of a reservation from the Change Details section. To do so, go to the reservation you want to change its status and click Change Details.

From the pop-up that appears, scroll down to Status and select the desired status from the drop-down list.

Finally, click Submit to save the new reservation status.

When you choose Requested, the reservation will go to Open reservations while Accepted updates the status of the reservation to Confirmed. The remaining options (Rejected, Assigned, and Completed) will update the reservation to the respective statuses.

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Delete a Reservation

GonnaOrder allows you to delete a reservation if you no longer want to keep it in your list of reservations. To delete a table reservation, go to Reservations and find the reservation you want to delete from the timeline or respective statuses.

Click the reservation and then Delete.